Frequently Asked Questions

Our Commitment

We pledge to reinvest a majority of our profits into our social mission.

Rotational Savings Clubs

Esusu is a mobile app that helps people create and manage Rotational Savings Clubs with their friends and family members.

A Rotational Savings Club is a group of individuals who save and borrow together in a form of peer-to-peer banking. Group members contribute funds into a pool on a regular basis, and then take turns withdrawing funds from the pool.

Rotational Savings Clubs are also known as tandas (Latin America), partnerhand (West Indies/UK), cundinas (Mexico), susu (West Africa and the Caribbean), hui (Asia), Game'ya (Middle East), kye (South Korea), tanomosiko (Japan), pandeiros (Brazil), juntas or quiniela (Peru), and arisan (Indonesia).

Apple vs. Android

You need a smartphone (Apple i-Phone or Android), a valid US Social Security Number or driver's license, and a US bank account in your name. If you do not wish to provide your Social Security Number or driver's license, you may be able to register with your Facebook profile.

Yes. Users can download the Android version of our app off of the Google Play store here.

You cannot register for Esusu using an international phone. You may be able to use the Esusu app internationally if you have a US Sim Card or a Twilio US phone number. You should consult with your phone carrier before trying to use the Esusu app internationally.

Yes. Groups can be formed across phones and operating systems.

Esusu Fees

Esusu charges each group a flat subscription fee of $10 per pay-in cycle, which is allocated equally amongst the members in the savings group.

Example 1: if there are three (3) members in a savings group, and they each make monthly contributions into their collective group fund, each member will pay a fee of $3.33 per month.

Example 2: if there are ten (10) members in a savings group, and they each make contributions into their collective group fund every two weeks, each member will pay a fee of $1.00 every two weeks.

We do not charge any other fees at this time.

Payment Processing & Data Security

Your bank account must be linked to the Esusu platform so that payments between group members can be processed in a way that is convenient for you.

Please see our Privacy Policy for information regarding this topic.

We ask people to provide their Social Security Number (SSN) during registration, as described in our Privacy Policy, as part of an industry standard process known as ‘Know Your Customer’ so that we can validate user identities. This is an important measure to ensure the platform safety of all Esusu users. Esusu also plans to report each user’s payment history on the platform to credit bureaus to help them build their credit score, and a SSN is required as part of this process.

Alternatively you have the option of validating your identity through a Facebook Login or form of State ID.

Esusu’s payment processor works with a FDIC insured bank and all amounts for individual users are insured up to the FDIC maximum of $250,000.

Esusu uses industry standards to encrypt and safeguard your information. Furthermore, we do not store information about your bank account after it is linked.

Payments are auto-withdrawn from your linked bank account 5 days prior to the next scheduled payout. Payments are processed via SynapseFI, our payment process partner, and are held by Evolve Bank & Trust.

Group payouts are made available on the scheduled payout day in the “Payouts to Collect” menu option in your respective groups. To initiate transfer go to the “Payouts to Collect” tab and click on the respective payment. If there are no available payouts you will see an empty screen stating “No Payouts To Collect.”

No, not at this time, because credit cards have high transaction fees.

You are welcome to change the bank account that you have linked to the Esusu platform.

No, not at this time. We are exploring ways to expand to international banks.

At this time our platform requires a basic bank account. We are exploring ways to expand Esusu to individuals without a bank account.

No.

Please do not share your account details with anyone.

If you suspect that your account has been hacked, please email us at [email protected]

All fraudulent, hazardous, or questionable activities should immediately be reported to Esusu Support. Behavior that should be reported includes: (1) Failure to pay; (2) Harassment on group chats; (3) Suspicion of money laundering.

Bank services are provided by Evolve Bank, Member FDIC, through our banking software provider, SynapseFI. To report a complaint relating to the bank services, email [email protected].

Yes, users are limited in their transaction volume for compliance and security reasons. Users can have up to $2,000 daily, $5,000 monthly, and $10,000 annually in transactions one-way.

Credit Scores

Esusu may report your payment activity on the platform to America’s main credit bureaus. When you keep your commitments to your group members, your credit score may benefit.

In addition, Esusu may compile a unique ‘Esusu Score’ that can serve as alternative proof of creditworthiness. Credit is designed to be a proxy for trust. For individuals with limited credit history this is very difficult to build in a short-time frame. Thus the Esusu score looks to provide an alternative way for financial institutions to evaluate your trustworthiness as a borrower or bank user.

If a person doesn't make their contributions, Esusu may report their default to the credit bureaus just like any other unpaid bill.

Prior to reporting to a credit bureau Esusu will notify the user of their late payment via electronic message so that they have an opportunity to rectify the matter.

Esusu will auto-withdraw the necessary funds from your linked bank account 5 days prior to the payout date. For example: if you have a monthly group and the next payout is due on April 1st, Esusu would auto-withdraw the funds on the 26th of March.

Yes. Please (1) click on your group’s icon; (2) enter the “My payments to this group” tab; (3) swipe down to refresh the screen; and (4) click on the payment you want to view.

Yes. Please (1) click on your group’s icon; (2) enter the “Payments made to this group” tab; and (3) scroll down the screen to view the group’s payment history.

Yes. Please (1) click on your group’s icon; (2) enter the “Upcoming payouts” tab; and (3) scroll down the screen to view all scheduled payments for the group.

Joining and Leaving Groups

Once you have downloaded the app and completed the registration process, it will prompt you to create a group. You will need to enter a group name, set the number of members, amount of each payment, and frequency of payment.

Once you have set the basic parameters you will need to invite members to join the group. All members you invite will receive a text message from Esusu inviting them to join your group. Prior to joining the group they will need to download the app and link their bank account to the Esusu platform.

As a group leader you have the following obligations: (1) set the savings and payout parameters of the group; (2) invite people to participate; and (3) help encourage group members to keep their savings commitments.

If you do not set up a group yourself, you may be invited to join a pre-existing group. Invitations are issued by text message and email.

At the moment you must receive an electronic invitation to join an existing group. You can also create your own group.

Esusu will send an electronic warning notice to any individual who fails to keep their commitment to the group they are a part of. If the group member owes money to other members, Esusu will process an auto-payment from that person’s linked bank account. If the withdrawal attempt fails, the individual will be blocked from joining new groups on the Esusu platform, and any balance they owe may be sent to a collection agency. The missed payment may also be communicated to credit bureaus.

No, once you have committed to joining a group you need to stay a part of it until the payment cycle is complete. It would be unfair to other group members if you were able to terminate your agreement in the middle of the cycle.

The group order is randomized.

Yes. At present we require all groups to have at least 3 people prior to starting.

The group will be held in the “Pending” category and you will receive a notification that your group does not have enough people to start. Once your group reaches 3 or more people you will receive a notification that asks you to select a new start date.

Each group has as many cycles as it has members. For instance: for a 5 person group, there will be 5 cycles so that each member receives a payout.

The group will move from “Active” to “Archived” status. The group leader then has the option of restoring the group with the same members.

After a group moves to “Archived” status you can restore the group with the same members and parameters. To do so please: (1) navigate to the “Archived” screen in the groups tab; (2) click on the group you are interested in; (3) scroll to the bottom of the screen; and (4) click the “Restore” button. From there follow the steps laid out on the screen to adjust the group parameters and restore your group.

The group will move from “Pending” to “Active” status. You will receive a corresponding notification to let you know your group is active. You will also have the option to make a payment by: (1) navigating to “Active” groups; (2) clicking on your group’s icon; (3) scrolling to the bottom of the screen; and (4) clicking the “Make payment” button.

No, not at present. In future versions Esusu will allow members to request changes to the payout order.

No, not at this time. In future versions Esusu will allow group leaders to change.

Banking & Payments Partner

Esusu partners with Evolve Bank & Trust to hold all money transacted on the platform. Evolve Bank & Trust is fully FDIC insured and PCI Compliant.

Esusu partners with SynapseFI for all payment processing and transacting.

To report a complaint relating to the bank or payment services, email [email protected]. Please also reach out to [email protected] in order to ensure any issues are resolved.

SynapseFI’s Terms and Conditions can be viewed here, their Privacy Policy is available here, and additional Legal Resources can be found here.

Support & Other Services

Please contact Esusu at [email protected] and we will get back to you as soon as possible.

Esusu Rent Reporting is a service we offer to help renters improve their credit scores. For more information please refer to http://esusurent.com.

Please note that we only recommend this service if you are confident in your abilities to make on-time rental payments for the foreseeable future, as Esusu will have to report both on-time and missed payments.

SaverLife is a program offered by earn.org, a non-profit based in San Francisco. SaverLife is a separate platform that pays users to save. For every month that you save at least $20, SaverLife will match your savings with $10 — up to a maximum of $60 over 6 months. If you are interested in participating in this program you must register online at https://www.saverlife.org.

Use the “Message” functionality in the app to chat with members of your group(s), or to send a message to an individual you have been or are in a group with.

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